Patient Information

Appointments

You will be asked to schedule your follow up appointments for office visits, treatments or blood tests with the scheduler or one of the nurses in the treatment area. We will be responsible for obtaining insurance authorization for tests, procedures, and referrals to specialists outside of our office. If the date set for the appointment conflicts with your schedule, it is your responsibility to reschedule the appointment with the outside facility. With your permission we will contact you by phone and/or leave a message on your answering machine with the dates and location of your appointments. We will also remind you about long term follow up appointments by phone or, if we do not hear from you, by mailing recall cards.

We will try to accommodate your needs as much as possible. Please provide at least 24 hours notice if you are unable to keep your scheduled appointment.

Confidentiality

All medical records and other information related to your diagnosis, condition and treatment are highly confidential. Release of medical information is done in accordance with federal and state law. In the interest of protecting your privacy, we will not leave messages on the answering machine about your test results. Also, information about your medical condition will not be released to anyone without your written consent.

Billing

At your first visit you will be asked to provide us with your insurance coverage information. It is your obligation to inform us of any changes in your insurance information. We understand the increasing complexity of insurance requirements and claim procedures. As a courtesy, we will submit the bills to your insurance company. Co-payments are due at the time of the visit. If that is not possible arrangements can be made with our office.

Release of Records

Patient medical information is released only in accordance with federal and state law, and according to proper procedures for the release of medical information. All records are owned by the physician providing the medical care. You have the right to copies of the record upon written request. Original records are never released. You are the only one with the authority to release your records; unless you have given power of attorney to another individual (a copy of the legal power of attorney must be provided). During the initial visit, you will be asked to sign a release stating that we may provide copies of your records to your insurance carrier for processing of claims and to other health care providers who will assist in your care.

Office Hours

The office is open Monday to Friday from 8:00am to 5:00pm, except during standard Holidays. During the business hours you can reach us at 212-7600 and your call will be directed to the appropriate staff member. The calls will be answered within 24 to 48 hours depending on the medical priority. If you are dealing with an emergency you will speak directly to a nurse practitioner or physician. A physician is on-call 24 hours a day, 7 days a week, and can be reached through our main number. The physician will return your call within 20 minutes. If your call is not returned within that time, please call the main number again and the answering service will try to reach the physician for you (in certain locations within the hospital the pagers do not work properly).

Services Provided

• Physician services: we strive to provide the best quality care, offering you both standard treatments and participation in clinical research trials. Because people have been willing to participate in clinical research trials, there have been exciting advances made in the treatment of cancer. Participation is voluntary. If you choose to participate, the risk and benefits will be fully explained to you.
• Nursing services: These include treatment administration (chemotherapy, hydration, antibiotics, growth factor therapy, supportive medications, and biological treatments), patient and family education, phone support and emotional support.
• Laboratory tests: complete blood counts (CBC) are done in our office. All other blood work is sent to the appropriate outside lab.
• Financial / Insurance counseling

Patient's Rights and Responsibilities

We strive to provide you with quality medical care in a professional environment. At Front Range Cancer Specialists, we invite you to take an active role in your treatment. As a patient, you have several rights and responsibilities. We always welcome your input and feedback. If you have any questions, or concerns, please do not hesitate to contact us.